Refund and Returns Policy

Refund and Returns Policy

We want you to be completely satisfied with your KEEN purchase. If you need to return an item, please review the following policy.

Return Window
Items must be returned within 30 days from the date of delivery. The item must be unworn, in its original condition, and with all original packaging and tags.

Return Process
To initiate a return, please contact our customer support team at [email protected]. You will be responsible for the cost of the return shipping unless the return is due to a defect or an error on our part.

Refunds
Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original method of payment in US Dollars (USD). Please allow a reasonable processing time for the refund to appear in your account.

International Returns
For customers shipping returns from outside the United States, you are responsible for any applicable customs duties, taxes, and fees associated with the return shipment.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] and we will gladly arrange a replacement or refund.

Customer Support: [email protected]